Total Quality Control for Management: Strategies and Techniques from Toyota and Toyoda Gosei by Masao Nemoto
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Now, Toyota's top quality control expert shows managers in any business how to improve quality and cut costs using his management techniques. Used successfully by companies worldwide--these techniques have already been proven to increase productivity and dramatically improve quality in administrative, marketing, service and technology-related functions, as well as on the manufacturing floor.From reader reviews:
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